Mr Watson of Mansfield commented in his review form:
Thanks to Jim for obtaining my DVLA details for me as I was unable to manage the DVLA website! Always a pleasure to deal with you.
At Penk Insurance we take great care with customer satisfaction and we pride ourselves in providing a first class service. We monitor this by issuing every new customer or renewal client with a Customer Feedback form.
We are very proud of the positive comments we get and we pass these onto the relevant individuals employed which in turn boosts moral.
The Customer Feedback register is available for viewing at our office.
On the rare occasions that we receive any complaint or concerns, we address these in a positive way and liaise with the customer without delay and in a fair and reasonable manner.
A random selection of some of the feedback form comments we have received