We will meet with the customers demands & needs and provide them with appropriate insurance cover at all times.
We will provide suitable training to all employees to ensure that they have the appropriate knowledge & competence levels to provide customers with a high level of service and advice.
We will handle all complaints quickly, sympathetically and efficiently in line with FCA guidelines.
We will look after customers money (premiums) in line with FCA guidelines.
We will maintain adequate capital & financial resource at all times in line with FCA guidelines.
We will have adequate professional indemnity insurance cover in place at all times for your protection.